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Customer Service

Shipping & Delivery

Priority Mail normally takes 3 to 5 days but may take up to one full week to reach you. For packages shipped through the mail, we have an innovative private insurance program that means you don't have to deal with the post office and forms when smaller packages go astray and we primarily ship via USPS. Orders are shipped within 2 business days. Expedited shipping is available  on request.

Order Changes & Cancellations:

Because of our dedication to fast turnaround times, cancellations, as well as additions and changes to orders can only be accepted within one hour of order placement. However, if you are using expedited shipping (like 2-day Air) or shipping internationally, we cannot accept any changes, this is to ensure that your order is shipped out on time. If your order has already been sent to the warehouse for pulling and packing or is packed for shipment we will gladly assist you in placing a new separate order for the additional items. Orders that are cancelled after packing for any reason are subject to a 15% restocking fee.

Returns & Replacements

Returns are accepted within 15 days of purchase. We cannot accept returns on  customized items and that include ceramic mugs, t-shirts and decals for any reason.

We will accept returns on the following products that have not been used and are in sale-able condition: T-shirts, decal, ceramic mugs. We will issue a credit to use on a future order for the sale price of the item(s) less a restocking fee. Shipping, duties and taxes are at customer’s expense.

If you plan on returning a product to us, please call us at 206-354-2461 or email us at sales@greenstonegraphics.comto receive your unique RMA code (return merchandise authorization). Include the RMA code in the return address so you’ll only receive a 15% restocking fee. If you do not have an RMA code included in the return address of the returned package the refund will be less a 35% restocking fee. Below is an example of what the return address should look like.

GreenStoneGraphics (dba) Contour In Motion LLC
Return Department: RMA# 134053CD
10015 Lake City Way North Suite #309
Seattle WA, 98125

Please allow us 10 business days to process your return.

 

Payment methods:
We accept Visa, MasterCard, American Express, Discover, and PayPal as well as money orders. We do not accept personal checks. Money Orders can be sent to:

                                                                                                                                Contour In Motion LLC.

10015 Lake City Way North Suite #309
Seattle WA, 98125